Refund policy

At Zip Towel™, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

• Return Window: Customers have 15 days from the date of delivery to initiate a return.
• Condition: Items must be unused, in original packaging, and in the same condition as received.
• Shipping Costs: We cover the return shipping cost, so you can shop with confidence.
• Refunds: Once your return is received and inspected, we will notify you by email. Approved refunds will be processed back to your original payment method within 5–7 business days.
• Exchanges: If you’d like to exchange an item, please contact our support team to arrange it.

📩 To start a return, simply reach out to our customer support at rachel0409@gmail.com with your order number, and we’ll guide you through the process.